Delivery and Shipping Policy

Last updated September 13, 2026

Most Dispensary Domination products and services are delivered digitally. Some orders may include printed, branded, promotional, or other physical materials that require shipping.

This policy explains how digital and physical deliverables are provided. Product pages, proposals, invoices, and written agreements may include additional terms for a specific order.

Digital Delivery

Digital products and deliverables may be provided through:

A download link after checkout
Email
A customer account
An online intake or project system
A shared folder or file transfer service
Access to an outside platform
Another electronic method appropriate for the service

Digital guides and other ready-made downloads may be available shortly after payment. Custom digital services begin after we receive the completed intake form, required information, payment, account access, and any necessary approvals.

Project dates and delivery estimates depend on the purchased service. A delivery estimate is not a guaranteed completion date unless a written agreement clearly states otherwise.

Physical Deliverables

Physical deliverables may include:

Printed reports
Marketing materials
Signs and displays
Promotional products
Branded merchandise
Event materials
Printed guides and training materials
Storage devices containing customer files
Other custom materials identified in an order or proposal

The availability, specifications, quantity, price, and shipping terms for a physical item will be stated on the product page, quote, invoice, proposal, or order confirmation.

Shipping Area

We currently ship physical items to eligible addresses in the United States and Canada.

We may decline or cancel physical delivery to a location that a carrier does not serve, an address subject to shipping restrictions, or a destination where delivery would create unreasonable cost or risk.

Handling Time

Physical orders normally require 7 to 10 business days of handling time before shipment.

Handling time begins after we receive:

Full payment or the required deposit
A complete and valid shipping address
All customer supplied information and assets
Final approval of any required proof
Any other materials needed to produce the order

Business days exclude Saturdays, Sundays, and United States holidays.

Custom production, large quantities, specialty materials, vendor availability, customer changes, or delayed approvals may require additional time. We will provide updated information when a material delay becomes known.

Shipping Time

Shipping time begins after the item leaves the production location. It is separate from the 7 to 10 business day handling period.

Carrier delivery dates are estimates. Dispensary Domination does not control weather, customs, carrier operations, labor disruptions, address verification, or other conditions affecting transit.

Shipping Methods

Physical orders may be shipped through USPS, UPS, FedEx, a production partner, or another suitable carrier.

The available carrier and service level may depend on the product, destination, package size, production method, price, and delivery requirements.

We may select or change the carrier when reasonably necessary to complete delivery.

Shipping Charges

Shipping charges depend on the product and may be:

Included in the product price
Calculated during checkout
Included in a quote or invoice
Charged separately after the destination and package details are known

The applicable shipping charge will be disclosed through the product page, checkout, quote, invoice, proposal, or order confirmation.

Tracking Information

We will provide tracking information when it is available to us.

Some production partners, shipping methods, local deliveries, or letter mail services may not provide tracking. The absence of tracking does not mean the order was not shipped.

Orders With Digital and Physical Deliverables

An order may contain both digital and physical deliverables.

Digital work may be delivered before the physical item is produced or shipped. The delivery of one part of an order does not require every other part to be delivered at the same time.

A shipping delay affecting a physical item does not cancel or reverse digital work already delivered or services already performed.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Review the shipping address before submitting an order. Contact support@dispensarydomination.com immediately if a correction is needed.

We cannot guarantee an address change after production or shipping has begun.

Incorrect Addresses and Undeliverable Packages

If a package is delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address, the customer is responsible for:

Additional shipping charges
Carrier correction fees
Return shipping charges
Reshipping costs
Replacement or reproduction costs when the original item cannot be recovered

We may require payment of these costs before reproducing or reshipping the order.

Returned Packages

A package returned because it was refused, unclaimed, undeliverable, or addressed incorrectly does not qualify for a refund.

We will contact the customer when a returned package is received. The customer must provide a corrected address and pay applicable reshipping charges.

Custom items that remain unclaimed may be discarded after a reasonable holding period.

Lost Packages

Once an order is accepted by the carrier, delivery is subject to the carrier’s terms, procedures, and claim requirements.

The customer is responsible for monitoring available tracking information and reporting a missing package to the carrier.

Dispensary Domination does not automatically refund or replace an order that the carrier loses, misdelivers, or marks as delivered.

If the carrier permits only the sender to file a claim, contact us promptly. The customer must provide all information and cooperation needed for the claim. Filing a claim does not guarantee reimbursement, replacement, or approval by the carrier.

If we receive payment from an approved carrier claim, we may apply the recovered amount toward replacement or reimbursement after subtracting any amount not covered by the carrier and any permitted costs.

Items Damaged During Shipping

Damage caused during shipping is subject to the carrier’s claim process.

The customer should:

Photograph the package before opening it when exterior damage is visible
Photograph the damaged item and packaging
Keep all packaging and labels
Contact the carrier promptly
Meet the carrier’s filing deadline

Dispensary Domination does not automatically refund or replace an item damaged while in the carrier’s possession.

If the carrier requires the sender to submit the claim, contact us promptly with the photographs, packaging information, tracking number, and requested documents.

Defective or Incorrect Items

A manufacturing defect, production error, incorrect item, or material difference from the approved order must be reported to support@dispensarydomination.com within seven calendar days after delivery.

The report must include:

The order number
The business name
A description of the problem
Clear photographs of the item
Photographs of the packaging and shipping label when relevant

If Dispensary Domination or its production provider caused a material error, we may correct, reproduce, or replace the affected item. If correction or replacement is not reasonably available, we may issue a full or partial refund for the affected physical item.

Minor differences in color, placement, material texture, image cropping, finish, or size may occur because of screens, printers, equipment, production methods, and material tolerances. A minor difference that does not materially change the approved item is not considered a defect.

Customer Approved Proofs

Some custom physical products may require approval of a digital or physical proof before production.

The customer is responsible for reviewing:

Spelling and grammar
Names and contact information
Website addresses
QR codes
Prices and dates
Images and logos
Colors and placement
Dimensions and quantities
Legal and promotional language

Approval authorizes production. An error visible in an approved proof is not considered a production error by Dispensary Domination.

Changes requested after approval may require additional production, design, and shipping charges.

Customer Supplied Materials

The customer is responsible for the accuracy, quality, resolution, ownership, and lawful use of supplied logos, photographs, artwork, copy, product information, and other assets.

We are not responsible for poor print quality, cropping, color changes, or production limitations caused by low resolution, incorrectly formatted, damaged, or unsuitable customer supplied files.

Custom Items Are Nonreturnable

Custom, branded, personalized, printed, or dispensary specific physical items cannot be returned or resold to another customer.

These items are nonreturnable and nonrefundable unless they are defective, incorrect, materially different from the approved order, or a refund is otherwise required by law.

A customer’s change of plans, preference, campaign, event, branding, management, address, or intended use does not make a custom item returnable.

Canada Shipping

Customers receiving physical items in Canada are responsible for customs duties, import taxes, brokerage fees, handling fees, and other charges imposed by a government, carrier, or customs authority.

These charges are not included in the product or shipping price unless expressly stated.

Customs processing may delay delivery. Dispensary Domination does not control customs inspections, decisions, fees, or release times.

Refusing a shipment because of customs charges does not qualify the order for a refund. The customer remains responsible for return, storage, disposal, and reshipping costs.

Restricted Addresses

Some carriers and products cannot be delivered to post office boxes, military addresses, remote locations, or other restricted destinations.

We may request an alternate address when the selected shipping method cannot serve the address provided.

Signature Requirements

We or the carrier may require a signature based on the value, contents, destination, or risk associated with a shipment.

The customer is responsible for arranging for an authorized person to receive a signature required package.

Third Party Production Providers

Some physical items may be produced and shipped directly by an independent printer, manufacturer, fulfillment service, or promotional product provider.

Production and shipping information may be shared with that provider as needed to complete the order. Our Privacy Policy explains how customer information may be disclosed to service providers.

Changes and Cancellations

Custom physical orders are nonrefundable after purchase. We do not guarantee that production or shipping can be stopped after an order is submitted.

Approved changes may require added design, production, material, cancellation, and shipping charges.

Contact Us

Questions about digital delivery or physical shipping may be sent to support@dispensarydomination.com.

Include the order number, business name, delivery address, tracking number when available, and a clear description of the request.

Additional refund terms appear in our Refund and Returns Policy.