Refund and Returns Policy

Last updated September 13, 2026

Dispensary Domination provides custom marketing services, ongoing monthly marketing, and digital training products exclusively for dispensaries. Our services and deliverables are created for the purchasing dispensary and generally can’t be returned, transferred, or resold.

Because of the custom and digital nature of our work, all purchases are final and nonrefundable except when Dispensary Domination makes a material error, fails to provide the purchased deliverable, or a refund is required by law.

One Time Services

All one time service purchases are final once the order is placed. This applies whether or not the customer has completed the intake form, provided account access, submitted requested materials, or reviewed the completed work.

Each service is reserved for the purchasing dispensary and may involve planning, research, scheduling, software costs, account preparation, competitor research, or other work before the final deliverable becomes visible to the customer.

A change in plans, lack of internal approval, dissatisfaction with expected marketing results, failure to provide requested information, or a decision not to use the completed work does not qualify for a refund.

Custom Deliverables

Custom reports, research, written content, website work, optimization, setup services, training videos, marketing plans, and other dispensary specific deliverables are nonrefundable.

Minor differences in writing style, design preference, strategy preference, or professional judgment do not constitute an error when the delivered work matches the purchased scope.

If a product page includes revisions, corrections, or an approval process, those terms apply only to that product. A request for changes does not create a right to a refund.

Bundles and Service Packages

Bundles and service packages are sold as one combined purchase. Customers may not return, cancel, or request a refund for individual services included in a bundle.

Starting any part of a bundle may require planning or preparation for other parts of the bundle. The purchase remains nonrefundable even when some deliverables are scheduled for a later date.

DIY Guides and Digital Products

DIY guides, checklists, templates, worksheets, training materials, videos, and other digital products are nonrefundable once purchased.

This policy applies when the file or access link is displayed after checkout, sent by email, added to the customer’s account, or otherwise made available. A digital product remains nonrefundable whether or not the customer downloads, opens, reads, watches, or uses it.

If a purchased file is missing, damaged, inaccessible, or the wrong file was delivered, contact us within seven calendar days. We will provide a working copy or correct the delivery error.

The Dispensary Domination System

The Dispensary Domination System is an ongoing monthly marketing service. It is provided on a month to month basis and requires 30 calendar days’ written notice to cancel.

Cancellation notices must be sent to support@dispensarydomination.com. The notice must identify the dispensary, the person authorized to cancel, and the service being canceled.

Cancellation takes effect at the end of the applicable billing period after the full 30 day notice requirement has been met. If the next billing date occurs before the notice period ends, another payment may be charged. Service will continue through the paid billing period.

Monthly payments are nonrefundable. We do not provide partial, prorated, or retroactive refunds for unused time, reduced participation, delayed customer responses, missing access, or cancellation during a billing period.

We may complete extra setup, research, planning, or production work early in the relationship to give the campaign a stronger start. Some work performed during one billing period may support future months. For this reason, the amount of work visible during one month does not determine whether that month’s payment is refundable.

Canceling the service stops future work after the cancellation becomes effective. It does not reverse charges for work completed, scheduled, prepared, or provided during a paid billing period.

Customer Delays and Missing Information

Many services require a completed intake form, website access, account access, approvals, brand information, product details, or other customer supplied materials.

Work may be paused until the required information or access is provided. A customer delay does not cancel the order, extend a refund right, or make the purchase refundable.

Dispensary Domination is not responsible for missed timelines, incomplete implementation, or reduced results caused by delayed responses, inaccurate information, revoked access, account restrictions, platform suspensions, or missing customer approvals.

Third Party Accounts and Platforms

Some services involve third party platforms such as Google, Bing, WordPress, analytics tools, directory websites, email platforms, menu providers, review platforms, or social networks.

Dispensary Domination does not control whether a third party approves, rejects, suspends, removes, delays, limits, or changes an account, listing, submission, feature, or publication. A third party decision does not qualify the purchase for a refund when we completed the work included in the purchased scope.

Fees paid directly to third parties are subject to the third party’s own terms and refund policy. Dispensary Domination cannot refund charges collected by another company.

Marketing Results

Purchasing a service does not guarantee rankings, website traffic, customer visits, orders, sales, revenue, approval by a platform, or any other specific result.

Marketing results may be affected by competition, website condition, customer participation, search engine changes, platform rules, market demand, location, pricing, inventory, reviews, compliance restrictions, and other conditions outside our control.

A service is not defective solely because it does not produce the result the customer expected.

Errors Made by Dispensary Domination

If you believe we made a material error or failed to provide part of the purchased scope, contact us within seven calendar days after the affected deliverable was provided or scheduled for delivery.

Your message should include the order number, dispensary name, purchased service, and a clear explanation of the problem. Screenshots or supporting documents may be requested when needed to review the issue.

A material error may include the wrong purchased file being delivered, paid work being omitted from the final deliverable, work being completed for the wrong dispensary, or a technical mistake that prevents the customer from using the deliverable as intended.

If we confirm that we made a material error, we will first correct, replace, complete, or perform the affected work again at no added charge. If we can’t correct the error or provide the purchased deliverable within a reasonable period, we may issue a full or partial refund based on the affected portion of the purchase.

Refunds are not available for minor errors that can be corrected, personal preferences, changes in customer direction, work outside the purchased scope, or problems caused by information or access supplied by the customer.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or charged an incorrect amount, contact us within seven calendar days after discovering the charge.

Confirmed duplicate charges and billing errors caused by Dispensary Domination will be corrected or refunded to the original payment method.

Unauthorized Purchases

The customer is responsible for ensuring that the person placing an order is authorized to purchase services for the dispensary.

An internal dispute between owners, employees, managers, agencies, investors, or other representatives does not make an otherwise valid purchase refundable.

If payment information was used without authorization, contact us promptly so we can review the transaction. We may request information needed to confirm the claim.

Chargebacks and Payment Disputes

Please contact us before filing a chargeback or payment dispute. We will review claimed billing errors, missing deliverables, and material service errors under this policy.

Filing a chargeback does not cancel an active monthly service. A separate written cancellation notice is still required.

We may pause active work, access, delivery, or account services while a payment dispute is being reviewed. We may provide the payment processor with order records, delivery records, communications, intake forms, access logs, completed work, and other information relevant to the dispute.

Approved Refunds

Any approved refund will normally be issued to the original payment method. Processing time depends on the payment provider and financial institution.

Refunds apply only to the amount approved by Dispensary Domination. Processing delays caused by banks, card issuers, or payment platforms are outside our control.

Promotions and Discounted Purchases

Purchases made with a discount, coupon, promotional offer, bundle price, or special rate remain subject to this policy.

Discounts have no cash value and are not refundable. If a partial refund is approved for a discounted purchase, it will be based on the amount actually paid for the affected portion.

Policy Exceptions

No employee, contractor, salesperson, or service provider may change this policy unless the exception is confirmed in writing by an authorized representative of Dispensary Domination.

Nothing in this policy limits any right that can’t legally be limited or waived.

Contact Us

Questions, cancellation notices, delivery problems, and refund requests must be sent to support@dispensarydomination.com.

Include your dispensary name, order number, purchased service, and a description of your request so we can locate and review the purchase.